| | | | | A Deciding what to buy 1. Our comprehensive catalogue is available within the Tea Store section of the site. Order to the value of £50 or more during April and we will give you a 10% discount! 2. Enter the section that interests you most - black, green, oolong, flavoured, tisanes or classic tea blends.3. If you do not know what you want click on the 'Tea Store' link in yellow above, on the main navigation bar, 'Browse the Store' using the panel to the left or 'Search' using the box above right - and type in the tea you want.4. If you want more general guidance on tea read our article 'All About Tea' or look at the more specific page links in the navigation bar above. | B Ordering your Teas1. A simply structured catalogue enables you to find the best teas for you. 2. Confirm that you want one packet, or change to the number you want. Continue to add whichever choices of tea you would like.3. Orders over £20 are delived FREE within the UK. Orders to this value are charged £5 postage. We despatch to overseas destinations at an equivalent reduced rate.4. Card transactions are via secure link to WorldPay, part of The Royal Bank of Scotland, one of Britain's largest banks.5. Should you wish to send your card details by post please select this option from the drop-down options on the payment page during the ordering process. Please then post a cheque or send your credit or debit card details. We would then process your transaction manually. | C On receipt of your order1. We send you an e-mail confirming receipt of your order. 2. Dispatch to you within five working days.3. Your order is packed specially for you.4. We send you an e-mail confirming dispatch of your order.5. Delivery is FREE in the UK. |  D Your tea arrives1. Your is packed in individually chosen packets of tea, packaged in red, tamper-proof, triple laminated bags - cellophane, foil and paper - with full colour labels as shown in the picture. They are resealable to ensure continued freshness. 2. We include useful information to help you enjoy your teas at their best. 3. No junk e-mails. We will only send you future news from Grey's Teas if you state that you wish to receive it. | E Grey's Teas make a much loved presentIf you wish to make a gift of our teas we can wrap them specially for you. You can choose to have your order sent to an address different to your billing address. Just follow the instructions during the ordering process. For gift wrapping add you request in the Special Instructions box when completing your order details. The charge is just £3.00 extra. | F Customer TestimonialsThe following comments have been received from our customers. These have been encouraging but we strive to further improve our service: Excellent quality teas, reasonable prices. O J Jones, 26.6.07I received my order. I am trying out the China Green w/ Jasmine Flowers, it is delicious on this hot muggy Thursday morning. Tracey Harper, 30.6.07We think it is the best tea. B T Clarke, 11.6.07Best selection I could find on the internet. Bernie Ranson, 3.8.07I have bought regularly from the company - also think the choice of teas is good (particularly Darjeeling). Andy Peters, 29.7.07Everything was perfect, and I will be buying again. Ordering from the web site was a 'doddle'. The tea arrived within a few days, neatly and securely packaged, it looked and tasted superb, was fully described, excellent value, fresh and of the highest quality. And you can quote me. Christopher Pinder, 30.7.07Fresh, brill flavours. Margaret Bunyard, 3.8.072nd order - still drinking first - excellent! John Steward, 24.9.07You have good tea - and seem to be nice people. Michael Coker, 24.9.07We have much enjoyed the teas we have had from you. P B Sanders, 22.10.07Free postage and good range. Brian MC Guckin, 26.11.07Good choice. Enjoyed previous order. R Spiess, 19.12.07Quality, variety, reliability. William B Jamieson, 14.1.08Excellent selection & superb quality. Mr JD Strutt 13.2.08We think it has is best tea. BT Clarke, 7.3.08There was a time when "tea" was just tea that came out of a pot. Since finding your web site we have learned so much more about the wide range of teas available. Your description of the various teas is invaluable and encourages an interest in trying different types. Brian Clarke, 21.3.08Tea continues to be delicious and we enjoy trying new teas as well as returning to old favourites. RB Hartley, 31.3.08 | Further details that may helpAbout Us Grey's Teas are committed to being responsive to customer requirements. If you have any comments or suggestions please e-mail us at info@greysteas.co.uk. We would also be grateful for completion of our confidential on-line survey. For customers who complete this survey we offer a free packet of tea for your next order.
Making A Purchase We accept all major credit and debit cards including Visa and Mastercard; Switch and Delta. Alternatively you may post a cheque to Grey's Teas, 33 Green Lane, Warwick. CV34 5BP England. We can also accept telephone orders: #44 (0) 1926 419180
Shipping And Handling Shipping and Handling. Orders over £20 are delived FREE within the UK. Orders to this value are charged £5 postage. For delivery by First Class post within the UK and for destinations overseas the delivery charge supplements for four packets of tea are as shown at the checkout.
Delivery Schedule We aim to process orders within a maximum of five working days of receiving your order. Delivery times will depend upon destination and whether First or Second Class postage is chosen, if for delivery within the UK.
Back Orders In the unlikely event that one of your items is not in stock, there will be a delay of a few days until new stocks arrive. In such circumstances you will always be e-mailed with the option to cancel or change your order should you rather not wait.
Tax Charges Our teas are zero rated for UK Value Added Tax (VAT).
Credit Card Security Credit and debit card details are securely processed by Worldpay, part the Royal Bank of Scotland, one of the UK's largest banks. Richard Grey at Grey's Teas is responsible for security issues on this site.
Guarantee Should you not be happy with your purchase we will be happy to reimburse your money upon receipt of the returned products. This applies for a period of seven full working days from receipt of your order. Your money and postage costs will then be repaid within 30 days of cancellation. This offer also applies in the unlikely event of wrong despatch. These terms do not affect your statutory rights. Any complaints should be addressed to Richard Grey (rnagrey@greysteas.co.uk) who will respond within two working days.
Reaching Us You are invited to contact us for whatever reason by e-mail, telephone or post. Telephone calls will cost your normal rates. Grey's Teas, 33 Green Lane, Warwick. CV34 5BP. England. Telephone #44 (0) 1926 419180. Our e-mail address is: enquiries@greysteas.co.uk
Privacy Policy We do not disclose customer information to third parties under any circumstances. Cookies are used on this site to keep track of the contents of your shopping basket once you have selected an item. Information required when ordering is only to enable completion of that order. Information given voluntarily to help us understand our customers' needs also remains confidential. Should you wish to receive occasional news by e-mail from Grey's Teas please state 'news' in the special instructions box when submitting your order. Richard Grey at Grey's Teas is responsible for the privacy of any personal details supplied to us. |
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